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Questions about an order or a product? Write to us at squinquisart@gmail.com or use the form below. We reply within 24–48 hours on business days.
squinquisart@gmail.com
Essential FAQ
How long does delivery take?
Orders are processed within 1–3 business days. Delivery to the US typically takes 5–10 business days. You'll receive a tracking number by email as soon as your order ships.
Do you ship outside the US?
We currently focus on US delivery. If you're outside the US, email us before ordering and we'll confirm whether we can ship to you and how long it would take.
How can I track my order?
Once your order ships, you'll get an email with a tracking number and link. If you haven't received it within 5 business days of ordering, contact us at squinquisart@gmail.com.
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Email us at squinquisart@gmail.com with your order number to start a return. Full details are in our Refund & Return Policy.
What if my item arrives damaged or wrong?
Email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund – you won't need to return the item.
Which payment methods do you accept?
We accept major credit and debit cards and other payment methods shown at checkout. All payments are processed securely; we never see or store your full card details.
Can I change or cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as possible – usually within 12 hours of ordering.
Are the electronic devices safe to use?
Always follow the instructions included with the product. If you are pregnant, have a medical condition or a pacemaker, consult your doctor before using massage, heat, light or microcurrent devices.