Effective date: October 3, 2026

 

30-day returns. You may return most items within 30 days of delivery for a refund, as long as they are unused, in their original condition and packaging.

 

How to start a return. Email squinquisart@gmail.com with your order number and the item(s) you want to return. We'll reply with the return address and instructions. Please don't send items back without contacting us first – returns sent without authorization may not be processed.

 

Return shipping. Unless the item arrived damaged, defective or incorrect, the customer pays the return shipping cost. We recommend a tracked shipping method.

 

Non-returnable items. For hygiene reasons, we can't accept returns of opened or used personal-care items, including skincare, lip products, patches, mouth tape, tongue scrapers and socks – unless they arrived damaged, defective or incorrect.

 

Damaged, defective or wrong items. Email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, including shipping. You won't need to return the item.

 

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are non-refundable, except for damaged, defective or wrong items.

 

Cancellations. You can cancel an order free of charge before it ships. Email us as soon as possible – usually within 12 hours of ordering.

 

EU customers. If you are a consumer in the European Union, you also have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not limit your rights under applicable consumer law.

 

Seller: Bc. Pavol Klvac IWT, Stara Myjava 334, Slovakia

 

Questions: squinquisart@gmail.com